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Frequently Asked Questions (FAQ)

This is a list of questions and answers about common issues you might have using the touchatag service
In case you don't find what you're looking for, you can also check the help section


touchatag uses high frequency RFID (Radio Frequent IDentification) operating at 13.56MHz. touchatag uses passive RFID tags and active readers. touchatag is also compatible with Near Field Communication, a standard based on HF RFID and being implemented in more and more mobile phones.

Next to that, touchatag enabled its service to work with 2D barcodes.

No, we are using short range RFID technology (<4 cm), while retail chains mostly are using the long-range variant, Ultra High Frequency RFID.

RFID doesn’t require line of sight recognition, so you can embed tags into objects. But, keep in mind that the maximum readout distance is about 4 cm and that readout can be troubled when applying RFID tags on metals or liquids.

Today you can buy the Nokia 6212 Classic NFC phone. Other: Nokia 6131 NFC, BenQ T80, Motorola L7 (SLVR) NFC, Samsung SGH-D500E NFC, Samsung SGH-X700n (brick) NFC, Sagem-Orga my700X NFC, Nokia 3220 + NFC Shell and some Kyocera models.

It is expected that many new NFC models will hit the shelves in 2010 as the GSMA association of mobile operators has finalised the specification for NFC based mobile payment and asked the mobile phone manufacturers to start producing NFC phones according to this spec.

Yes, you can take a touchatag RFID tag, configure the related URL action via the touchatag web interface and the NFC enabled phone will open the URL. For non URL related actions (Skype call application, Music application and reader dependent application), we foresee to bring out a specific mobile client in the coming months.

No, unless you really like our e-commerce interface to buy new tag packages. You can always show us the results of bringing the tags to their limits.

Initially, only one tag can be readout by the reader at any time. In future client releases we will work on increasing this number.

We are always eager to find out about great ideas; you can shoot these at partner@touchatag.com

Check out the terms & conditions for the web site here
Check out the terms & conditions for the touchatag service here

Any idea can be placed in the idea forum, where it can be enriched by the touchatag community and will also be screened by the touchatag team. When we pick it up will be dependent on the fuzz you can generate about the need of this and how easily we can convince the big boss.

You can find the press kit in our press section and you can contact press@touchatag.com for other requests

touchatag tags (like most RFID tags) might not get properly detected by the reader if they are applied on a metal surface or on liquids.

The touchatag software client works on Windows XP, Windows Vista and the Intel-based Mac OS X 10.4 and 10.5 systems. A linux-based client is under development, please check out the development community discussions (http://www.touchatag.com/developer) if you would like to test the version currently available.

To edit your profile picture, visit your profile page (there's a link in the top navigation bar). Click on the "edit" tab. Scroll down to "picture". Click "Browse...". Choose a picture from your hard disk. Scroll to the bottom of the page and click "Save".

From now on, your image will show up with your blog posts, applications, forum posts etc.

Touchatag provides a starters kit including 1 USB NFC reader and 10 NFC tag. A refill package of 25 tags is also available. We also provide a package of 500 tags as well as a mobile starter package including an NFC mobile phone. Visit the touchatag e-store at http://www.touchatag.com/e-store for more information.

If you are interested in reselling touchatag or when you want to buy larger volumes, contact info@touchatag.com for the pricing sheet.

Touchatag can also provide touchatag certified custom tags (e.g. plastic cards, key fobs, plastic stickers) and custom branded readers in cooperation with 3rd party vendors. Contact info@touchatag.com for more information.

Certification of your own third party tags is at this moment not possible. Touchatag looks at the possibility to implement that feature in 2010.

See for more information: http://www.touchatag.com/developer
Today, only the free touchatag basic and developer licenses are available. This means that until further notice touchatag does NOT provide Service Level Agreements (SLA) guarantees.
Keep this in mind when developing an application. In practice, we do monitor the service but this is a best effort activity today.
We revisit these guidelines on a regular basis, so this information is subject to change and we expect to implement more developer functionalities, service and support in the course of 2010.

See for more information http://www.touchatag.com/developer
Today, only the free touchatag basic and developer licenses are available. This means that until further notice touchatag does NOT provide bulk tag registration for linking multiple tags to applications via an administrative interface.
We revisit these guidelines on a regular basis, so this information is subject to change and we expect to implement more developer functionalities, service and support in the course of 2010.

See for more information: http://www.touchatag.com/developer
Today, only the free touchatag basic and developer licenses are available. This means that until further notice touchatag does NOT provide guaranteed support via e-mail or telephone.
We revisit these guidelines on a regular basis, so this information is subject to change and we expect to implement more developer functionalities, service and support in the course of 2010.

See for more information http://www.touchatag.com/developer
Today, only the free touchatag basic and developer licenses are available.
There is no hard limit today for the number of registered tags or readers, nor for the number of transactions. Off course, the principles of fair use as explained in our terms & conditions apply to avoid any misusage of the system. Using touchatag for commercial applications is allowed, but keep into account the non guaranteed SLA or support.
We revisit these guidelines on a regular basis, so this information is subject to change and we expect to implement more developer functionalities, service and support in the course of 2010.

The preferred payment method is online.
Invoicing is only possible when buying more than 5 touchatag starter packages (or for purchases above 150 Euro).
Contact us at info@touchatag.com with an order form to proceed with the order.

We will add Australia to our webshop in the near future.
Meanwhile orders can proceed via contacting info@touchatag.com directly.

Best to contact our e-commerce partner directly via touchatag[at]intermail[dot]co[dot]uk

If you're using IE8, you can make it work by putting IE8 in "Compatibility Mode". To do so, you can simply hit the small button just on the right of your browser's address bar. That reloads your page in compatibility mode and from there one all should work fine.