Issues with the touchatag RFID (NFC) service.
Have you registered at www.touchatag.com?
Do you have the necessary hardware
Installing the touchatag PC client
Problems with the touchatag USB reader or PC client
Problems using touchatag with an NFC phone

Issues with the touchatag 2D-barcode service.
Have you registered at www.touchatag.com
How does the 2D-barcode service work?
Which applications can I use with the 2D-barcode service?
Where can I find the right software for my phone?

Issues with making applications.
How can I create my own application
Problems with my Dashboard

None of the above.
I am working on a different OS
Help, I still can't get touchatag to work
Expert Configuration
Known interop issues

Issues with the touchatag RFID (NFC) service.

Have you registered at www.touchatag.com

In order to experience touchatag applications and to create your own touchatag applications, you need to register first. As long as you haven't registered, your touchatag reader will not function.

Do you have the necessary hardware?

You need a touchatag certified reader or a standard NFC phone to communicate with the touchatag service. You can get a touchatag-certified USB reader at our e-store.

The touchatag service only works with touchatag-certified RFID tags. You can get them from our e-store.

Please first install the touchatag software client before plugging a reader into your PC.

Installing the touchatag PC client

Have you downloaded and installed the touchatag software client successfully?

You need to download and install the touchatag software client on your PC for your touchatag reader to communicate with the touchatag online service.

You can download the latest version from the downloads page. When asked for a username and a password, please fill in your touchatag username and password that you use to login to the the touchatag website. Once installed, you can choose to have the client automatically upgrade to the most recent release.

The touchatag client software currently works on the following operating systems: Windows XP, Windows Vista, Intel-based Mac OS X 10.4 and 10.5.

You need to have a Smartcard driver installed on your PC.

• Windows users: the touchatag software client installs a smartcard driver on your PC, that's why you best first install the touchatag software, and then connect your reader to your PC. However, many windows machines have a Smartcard driver pre-installed, or look for an appropriate Smartcard driver when detecting a new Smartcard USB device. If your PC asks you to download a driver, we recommend installing the touchatag client instead. If the Smartcard driver installation fails, you can find the correct Smartcard driver at the downloads page.
• Mac users: if your Mac does not have the required Smartcard driver installed, you can find it on your operating system DVD or download it from our downloads page. The touchatag software client will keep you informed about received events and possible issues using visual notifications. Mac users should have installed growl (http://growl.info/) for the notifications to show up.

Problems with the touchatag USB reader or PC client?

Is your touchatag software client running?

Please make sure that your touchatag software client is running. You can choose to have it started automatically when your OS starts via the Options dialog.

To see whether the touchatag client is running, look for the touchatag tray icon. If there is no touchatag tray icon, you should manually start the touchatag client.

Is your touchatag software client successfully connected to the touchatag service?

Once you have successfully installed the touchatag client software, you can verify whether it successfully connects to the touchatag service. First, make sure the touchatag client is started. This is indicated by means of a touchatag system tray icon.

If the touchatag system tray icon is green, then the reader is successfully connected to the online touchatag service. This should also have been indicated using a system tray notification.

If the touchatag system tray icon is red, then there is a communication problem between the touchatag reader and the online touchatag service. This typically happens because one of the following reasons:

• You have not registered online. Please create an account via the touchatag website, and use the same username and password for the website as for the touchatag client.
• You typed an error in the username and/or password when configuring the touchatag client. Click on the touchatag tray icon, select "Options", and check the "Change touchatag username and/or password" box. Correct your username and password and hit OK.
• Your PC/Mac is not connected to the Internet. Please restore your Internet connection.
• Your PC/Mac is connected to the Internet via an HTTP proxy server. The touchatag software client will use the proxy settings of your standard browser. Make sure that you can connect to the Internet using your standard browser. Note that your standard browser may be a different browser than the one you prefer using (on a Windows PC, the client will typically use the Internet Explorer proxy settings). If you're using a Mac, you can manually configure the proxy settings in the "touchatag_ini.plist" file in the resources dir of the touchatag.app bundle. (changes will take effect after restarting your software client).

If all of the above seems correct and the tray icon is still red, try to restart the touchatag client (use the "Exit" option when clicking on the tray icon to stop the client).

First make sure that your touchatag PC client is running, and that your touchatag reader is correctly plugged into one of the free USB interfaces. If the PC client is running, you should see a touchatag icon in your system tray.

The small light (LED) on the touchatag reader indicates whether the software client successfully communicates with the reader:

• The green light flashes very fast (many times per second): this means that it's working fine. The software client successfully communicates with the reader. Putting a tag on the reader should change the color of the touchatag tray icon to yellow.
• The green light flashes slowly (once per second): there is a communication problem between software client and reader. Check whether the software client is actually running. Plug out your reader and plug it back in.
• The green light is constantly on (no flashing): there is a communication problem between software client and reader. Check whether the software client is actually running. Plug out your reader and plug it back in.
• The lights stay dark: there is a communication problem between software client and reader. Check whether the software client is actually running. Plug out your reader and plug it back in.
• The red light is on or flashing: there is a communication problem between software client and reader.

If there's a communication problem between your software client and the touchatag reader, try the following:

• Shutdown the touchatag client (tray icon > exit). Unplug the touchatag reader. Start the touchatag client. Plug the reader back in. If the green LED on the reader flashes many times per second, you're ready to start.
• No visible lights on the reader may indicate that you don't have the correct SmartCard driver on your PC. This can be caused by a failed installation. Try installing the software again. If that fails, install the SmartCard driver that is available at our downloads page. Finally, unplug the reader, restart the touchatag software client and plug the reader back in.
• If all of the above fails, please contact support and send the log file in attachement.

Your software client is connected to the online touchatag service (tray icon is green), and your software client successfully communicates with the touchatag reader (green LED flashes rapidly), but nothing happens when you put a touchatag tag on the reader?

You can see whether your reader detects a touchatag by looking at the touchatag system tray icon. It turns yellow when a tag is detected.

If you see the system tray icon changing to yellow when you put a tag on the reader, but the action that you expected doesn't happen, then you should check your application in your Dashboard (or ask the person who gave you the tag to check his application).

If you put a tag on the reader, but the system tray icon does not change to yellow, then the reason may be:

• You are using a tag that is not compatible with touchatag. You can get touchatag-certified tags at our e-store. Please read the FAQ for more details about the technology that touchatag uses.
• You are removing the tag too fast from the reader. Try holding it close to the reader for at least half a second.
• You are keeping the tag too far away from the reader. Try actually touching the reader with the tag.

If all of the above doesn't apply, try stopping the software client, removing the reader, starting the software client and plugging the reader back in.

If you plan to contact us for support, you can find a log file for the touchatag software client in the "Application Data/touchatag" directory for the current user on your PC. Or do a search for "touchatag.log". It is always helpful for us to take a look at that file when troubleshooting software client related issues. If you're curious about the technology, you sure can have a look at the log file yourself.

Problems using touchatag with an NFC phone

When you bring your NFC mobile phone close to a touchatag, your phone should automatically open a web-browser and show you the page associated with the considered tag. Your phone may first ask you for confirmation to continue.

If you don't get a signal from your NFC phone that a tag was detected, then either you should verify the configuration settings of your phone, or you are using an incompatible tag.

The touchatag service only works with NFC phones when used with touchatag-certified tags.

If you get a "page not found" error, you might have misconfigured your tag in the Dashboard, but please also check whether the browser that you're using has javascript enabled.

You can enjoy following touchatag applications with your standard NFC phone: Web Link, Web Link Wheel, Last FM, Social Business Card, Souvenir Photo, Video Wheel, Twitter, the reader-dependent Web Link application, and all applications derived from these.

Issues with the touchatag 2D-barcode service.

Have you registered at www.touchatag.com ?

In order to experience touchatag applications and to create your own touchatag applications, you need to register first. As long as you haven't registered, your touchatag reader will not function.

How does the 2D-barcode service work??

The touchatag 2D-barcode service allows you to create touchatag applications and to link these to a 2D barcode instead of to an RFID tag.
To experience a touchatag 2D-barcode application, you need 2D barcode software on your camera-enabled phone. Open the application on your phone, take a picture of the 2D-barcode, confirm and there you go!
The procedure to make a 2D barcode application is simple. Hit "create a new application" in your dashboard and proceed through the 4 steps of the wizard:

1. Select the application type you want to create
2. Configure your application
3. Select the 2D-barcode icon. The touchatag system will generate a unique 2D-barcode and allows you to save it as an image and to print it out.
4. Finally, confirm and save your application.

From now on, scanning your 2D-barcode with any camera-enabled mobile phone, will launch the application you created. Any QR-code compatible software on your phone will work, see the downloads page for directions.
Moreover, you can remotely alter your application in your dashboard and as such associate existing print-outs of the 2D barcode with new content.

Which applications can I use with the 2D-barcode service?

You can enjoy the following applications with the touchatag 2D-barcode service: Web Link, Web Link Wheel, Last FM, Social Business Card, Souvenir Photo, Video Wheel, Twitter, and all applications derived from these.

Where can I find the right software for my phone?

Any QR-code compatible mobile phone application will work with the touchatag 2D-barcode service. There is a list of examples on the 2D barcode page.

Issues with making applications.

How can I create my own application ?

With touchatag, you can easily create your own application. This process always consists of a number of easy steps:

• Log in to the touchatag website, and open the dashboard page.
• Then, click on the "Make a new application" button.
• Step 1: choose the application or template that you want to base your own application on. Make your selection by clicking on it, and confirm by hitting "choose this app" at the bottom of the page. Or just double-click on the application icon.
• Step 2: customize your application. This step depends on the chosen type of application. You can keep some of the application data as is, or change it to your own needs. Confirm by clicking on "use this app".
• Step 3: choose a tag. In this step, you first need to choose between making an RFID application or making a 2D-barcode application.
  
  • If you choose to make an RFID application, you can associate one or more tags to your application. In order to do this, you should put a tag on your touchatag reader when asked to do so. If no tags were detected by the system, hit the "let's try again" button and retry putting the tag on the reader. When a tag is detected, the system will show you it's unique number. When you are happy with the chosen tag, confirm by clicking on "choose this tag".
  • If you choose to make a 2D-barcode application, the touchatag system will automatically generate a unique 2D barcode, associate it with your application and bring you to Step 4.
• Step 4: make the tag. In this step you can verify the application details. Finish step 4 by hitting "make this tag!". For 2D barcode applications, you will be able to first save the 2D barcode as an image or to print it out.
• After creating your application, you can choose to share it with the community. Sharing your application means that other people will be able to see what your application is all about and will be able to copy your application and associate it with their own tags. They will obviously not be able to change the settings of your personal applications. After sharing an application, you can find it in the applications section of the website and further document it.

Problems with my Dashboard

Please verify that you are logged in: refresh the dashboard page and log in at the top of the page if you are not already logged in.

During step 3 of the application creation process, you will be asked to put a tag on the reader. If this step fails, click on the "try again" button and you'll get an invitation to put the tag back on the reader. Put a tag on your reader during this notification, until your touchatag system tray icon turns yellow. This will make the unique number of your tag appear in the configuration window. Now the touchatag system has registered your tag and you can proceed.

If the tag detection keeps failing, please make sure that your touchatag PC client is working properly and that you are connected to the system using the same username in the PC client as in the touchatag website.

None of the above.

I am working on a different OS

If you're not a Windows, nor a Mac user, and you're interested in using the touchatag service, please check the dev pages.

Help, I still can't get touchatag to work

If you can't get the touchatag service to work, please drop us a note at support at touchatag dot com. Please include the following information in your e-mail:

• short description of the issue
• do you have an account at touchatag.com?
• what is your username?
• serial number of your touchatag reader (SN at the backside)
• unique ID of the tag you are using (printed number on the tag)
• colour of your touchatag systems tray icon: green, red, yellow
• any notifications you get from the touchatag tray icon
• color and behavior of the LED on your touchatag reader
• is the LED flashing rapidly (many times per second), or slowly (1 time per second)?
• "touchatag.log" file (/current user/Application Data/touchatag/ on windows)

Expert Configuration

Expert configuration settings for the software client can be managed by editing the touchatag.ini file.

Known interop issues.

• the touchatag dashboard might not work well if you have a Skype browser plugin installed called Mastermind
• the touchatag software client might not work well if you have the Trend Micro Anti Virus software running on your PC.